Shipping Policy | Teaisle™

1. Shipping Regions

We currently offer shipping to a wide range of regions across North America, Europe, and parts of North Africa. If you can complete an order at checkout, it means your region is within our delivery range. Should your location fall outside our supported regions, you will be notified at checkout.

We ship to the following regions:

Hong Kong
Taiwan
United Arab Emirates
Ireland
Austria
Australia
Belgium
Poland
Denmark
Germany
France
Finland
South Korea
Netherlands
Canada
Czech Republic
Malaysia
United States
Norway
Portugal
Japan
Sweden
Switzerland
Spain
Singapore
New Zealand
Israel
Italy
United Kingdom

Note: Certain remote locations within these regions may have longer delivery times or incur additional shipping fees. If we encounter any challenges shipping to your location, we will reach out to you immediately to discuss options.

2. Shipping Methods

We collaborate with USPS, UPS, and FedEx to ensure reliable delivery of your orders. Our default shipping method will depend on your location and order size, but if you have specific delivery preferences or time-sensitive requests, please reach out to our customer service team prior to completing your order. We will do our best to accommodate requests for specific carriers (UPS or FedEx).

Note: Teaisle™ is not liable for delays caused by the shipping carrier once the package has left our facilities. However, we will assist in resolving any shipping-related issues where possible.

3. Shipping Costs

Orders under $49 (or equivalent in other currencies): A flat shipping fee of $6.99 will be applied.
Orders over $49 (or equivalent in other currencies): Free shipping is offered.

Note: Shipping rates may vary for oversized packages or deliveries to remote locations. Any additional charges will be clearly communicated during checkout.

4. Order Processing Time

We aim to process and ship all orders within 1-2 business days after payment confirmation. During peak seasons or promotional events, processing times may be extended by an additional 1-2 business days. If an order contains items that are on backorder or if there are stock shortages, we will notify you promptly to discuss alternative options, such as partial shipments, delayed delivery, or a refund.

Orders are processed during our regular business hours (Monday to Friday, excluding holidays). If your order requires verification, such as confirming payment details or shipping information, processing may take longer.

High-risk Orders: For orders flagged as potentially fraudulent or high-risk, we reserve the right to request additional information for verification. This may include contacting you via your registered email or phone number. In cases where fraud is suspected, we may cancel and refund the order to protect our customers and our store.

5. Delivery Time

On average, packages shipped via USPS, UPS, or FedEx will arrive within 8-9 business days after dispatch. Please note that this is an estimate based on typical delivery times and may vary depending on your location, weather conditions, or other external factors.

Holiday and Peak Season Delays: Delivery times may be extended during public holidays (e.g., Christmas, New Year) or high-demand periods (e.g., Black Friday). We recommend placing orders early during these times to avoid delays.
Rural/Remote Areas: For deliveries to rural or remote locations, please allow additional delivery time. If there are significant delays, we will notify you promptly.

If you experience delays or have questions regarding the status of your shipment, feel free to reach out via our Contact Us page, aftersale@Teaisle.com, or our live chat support.

6. Order Tracking

We provide full order tracking so you can follow your package every step of the way. Once your order has been shipped, you will receive a tracking number via email. You can then use this number to track your order's status through our Tracking My Order page.

Tracking Number Issuance: Tracking numbers will be emailed to you once the shipping carrier has collected your package. Please note that tracking information may take up to 24 hours to update, depending on the carrier's system.
Carrier Transfers: In some cases, the shipping carrier may transfer your package to a local partner for final delivery. If this occurs, you will receive an updated tracking number from us to follow the final leg of your package’s journey.

7. Lost or Delayed Packages

We understand how frustrating it can be when a package is lost or delayed. If your package is marked as lost or undelivered by the carrier, Teaisle™ will issue a full refund or send a replacement, depending on your preference. Please allow up to 14 business days for investigations to be completed by the carrier before the refund or replacement is issued.

Delayed Packages: If your package is delayed but still en route, we ask for your patience as carriers may face unexpected delays. You are always welcome to contact us for assistance.
Conditions for Refund/Replacement: Refunds or replacements are issued only if the tracking information confirms the package has been lost or undelivered.

8. Damaged Goods

In the unlikely event that you receive damaged goods, we offer a hassle-free process to address the issue. Please refer to our Return & Refund Policy for more details on how to proceed with reporting damaged products.

Evidence of Damage: To facilitate the return or refund process, we may request photographic evidence of the damaged item, including the packaging.
Timeline for Reporting Damage: Damaged goods must be reported within 7 days of receipt. After this period, we may not be able to offer a refund or replacement.

9. International Shipping Considerations

Customs & Duties: For international shipments, customs duties, import taxes, and additional fees may be charged upon arrival in your country. These fees are the responsibility of the buyer and are not included in the order total. Please check with your local customs office for more information.
Customs Delays: International shipments may experience delays due to customs clearance procedures. While we will do our best to ensure timely delivery, Teaisle™ is not responsible for delays caused by customs inspections.

10. Shipping Address Errors

We kindly ask that you double-check your shipping address before placing an order.

Customer-provided Address Errors: If the package is undelivered due to an incorrect address provided by the customer, Teaisle™ cannot be held responsible. You will have the following options:
1. Attempt to retrieve the package from the incorrect address.
2. Pay an address correction fee of approximately $20 (or the carrier's fee) to USPS, UPS, or FedEx for re-routing the package.
Teaisle™ Address Errors: If the incorrect address was entered by Teaisle™ during the shipping process, we will take full responsibility and offer the following options:
1. A full refund.
2. We will work with the carrier to correct the address and re-ship the package at no extra charge.

11. Shipping Policy Updates

Teaisle™ reserves the right to modify or update this Shipping Policy at any time. Any changes to the policy will be communicated via our website, and we encourage customers to review the Shipping Policy regularly.