Return&Refund Policy

1. Overview of Return and Refund Policy

At Teaisle™, we aim to provide high-quality teas and related products to our customers. Our return and refund policy ensures transparency in the process of returning items and receiving refunds, allowing you to shop with confidence. Please read the policy carefully to understand the conditions under which returns and refunds are accepted.

2. Conditions for Returns

• No unconditional returns: We do not offer unconditional returns or refunds without a valid reason.
• Valid conditions for return or refund:
  1. Quality issues with tea products, such as mold, moisture, or spoilage. Please note that tea has distinct taste profiles, and individuals may experience flavors differently. We do not accept returns based on personal taste preferences. When reporting quality issues with tea, please provide evidence such as photographs that clearly show the problem.
  2. Damage due to logistics problems, including broken glassware, deformed tin cans, or torn tea bags.
• Return time limit: If you encounter any of the above issues, you must contact Teaisle™ within 7 days of receiving the product to request a return or refund.
• Non-returnable items: Certain promotional items or products specifically marked on the product page as "non-returnable" cannot be returned.

3. Non-Returnable Conditions

• Opened tea products that do not have quality issues cannot be returned for reasons such as a change of mind or incorrect purchase.
• Items that have exceeded the 7-day return request window (from the date of delivery) will not be eligible for return or refund.

4. Return Process

• Steps for return: To initiate a return, contact our support team via email (aftersale@Teaisle.com) or use the Live Chat button on our website. Be sure to provide your order number and a detailed reason for the return, along with any relevant evidence, such as photographs, to demonstrate the issue with the tea product or packaging.
• Return options:
  1. If Teaisle™ determines that the issue lies with our product and qualifies for a return, and the product is damaged beyond use, a return is not necessary. Teaisle™ will issue a full refund without requiring the product to be sent back.
  2. If the product is in good condition and can be resold, the buyer will need to return the product to the specified Teaisle™ location. Teaisle™ will not charge a restocking fee.
• Return shipping costs:
  • If the issue is due to a fault on Teaisle™’s side (e.g., product defects, shipping damage), we will cover the return shipping cost.
  • If the return is due to reasons related to the customer (e.g., incorrect order, change of mind), the customer will bear the return shipping costs.

5. Refund Process

• Refund processing time:
  1. For return and refund requests, Teaisle™ will process the refund within 7 business days of receiving the returned product.
  2. For direct refunds (without product return), the refund will be processed within 7 business days of the customer’s request.
• Refund method: Refunds will be issued back to the original payment method used at the time of purchase.

6. Contact Information

• Customer Service:
  1. You can submit a form via our contact page.
  2. Alternatively, email us at aftersale@Teaisle.com.
  3. You can also reach us through the Live Chat button on our website.
• Working hours and response time: Our customer service team is available Monday to Friday,10AM to 4 PM (PT). Emails will be responded to within 24 hours, and live chat inquiries will receive a response within 1 hour during business hours.

7. Policy Updates and Modifications

Teaisle™ reserves the right to update or modify this return and refund policy at any time. We encourage customers to review this policy periodically to stay informed of any changes.

8. Legal and Consumer Rights

This return and refund policy complies with local consumer protection laws. The terms outlined in this policy do not affect your statutory rights as a customer under applicable law.