Payment Method | Teaisle™

At Teaisle™, we are dedicated to providing a smooth, secure, and transparent payment experience. Below are the details regarding our accepted payment methods, security protocols, and what to expect throughout the payment process.

1. Supported Payment Methods

We offer a variety of secure payment options for your convenience:

Credit Cards: We accept all major credit cards, including Visa, MasterCard, and American Express.
Shop Pay: With Shop Pay, you can choose to pay in full or opt for installment plans (subject to eligibility and approval by Shop Pay). This option offers flexibility for larger purchases.
Apple Pay: Fast and secure payments via Apple devices.
Google Pay: Convenient checkout with Google Pay for supported devices.

At this time, we do not accept PayPal. We continually assess our payment options to meet customer preferences and may introduce additional methods in the future.

2. Payment Security

Your security is our top priority, and we have implemented industry-leading measures to protect your payment information:

SSL Encryption: All payment information is protected using Secure Socket Layer (SSL) encryption, ensuring that your data remains confidential during transmission.
Secure Payment Gateway: Payments are processed through a reputable, secure gateway that is PCI-compliant, meaning it meets global standards for safe online transactions.
Data Privacy: Teaisle™ does not store any sensitive payment details on our servers. Personal data collected is used strictly in accordance with our privacy policy, and only for processing your order.
Third-party Payment Security: All payments processed through third-party services such as Shop Pay, Apple Pay, or Google Pay are further protected by their respective security measures and fraud protection systems.

In case of any suspicious activity on your account, we recommend contacting your bank immediately to resolve the issue.

3. Currency and Exchange Rates

We strive to make international shopping seamless for our customers:

Supported Currencies: We support payments in multiple currencies, including USD, EUR, and others based on your region.
Currency Conversion: For international customers, your payment will be converted to your local currency based on your payment provider's exchange rate.
No Hidden Fees: We do not charge any additional fees for currency conversions or international payments. However, your bank or payment provider may apply their own fees for international transactions, so please consult with them if you are unsure.

4. Payment Issues and Resolutions

We understand that payment issues can occur, and we have a clear process in place to help:

Payment Failure: If your payment fails due to incorrect card information, insufficient funds, or any other reason, we will notify you via email or on-screen. Please double-check your payment details or try an alternative payment method.
Customer Support: Should you need further assistance, our customer service team is here to help. Reach out to us via email, live chat, or the contact form. We aim to respond within 1 business day.
Order Cancellation Due to Payment Failure: If your order is canceled due to a payment issue, you will receive a cancellation notice. You may place a new order once the payment issue is resolved, and we will do our best to retain any items in your cart.

To avoid delays, we recommend ensuring your payment information is up-to-date before confirming your order.

5. Payment Confirmation

After your payment is successfully processed:

You will receive an immediate confirmation email with your order number, payment details, and a summary of your purchase.
Order Processing: Once payment is confirmed, your order will be processed within 1-2 business days. You will receive updates throughout this process, including shipping confirmation and tracking information.

If you do not receive a confirmation email, please check your spam folder or contact us to verify your payment status.

6. Taxes and Additional Fees

We believe in transparent pricing:

No Additional Taxes: The prices displayed on our website include all applicable taxes unless otherwise stated during checkout.
No Hidden Fees: There are no extra charges for using any of our supported payment methods, and we do not impose any international transaction fees. However, your card issuer or bank may charge fees for international purchases, so please confirm this with them if applicable.

7. Frequently Asked Questions (FAQ)

Here are some common payment-related questions:

How can I modify or cancel my payment?
If you need to modify your payment information or cancel your order, please contact us immediately after placing the order. We can update your payment details or cancel your order if it has not yet been processed. Once an order is processed, we may not be able to make changes, but we will do our best to assist.
What happens if my payment is flagged as fraudulent?
If our system detects potential fraud, your payment may be placed on hold while we verify the details. You will be notified promptly, and we will work with you to resolve the issue. If verification is unsuccessful, the order will be canceled, and no charges will be applied.
How do I know my payment was successful?
You will receive a confirmation email immediately upon successful payment. Additionally, your order status will be updated in your account if you have created one on our website.